Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,792

members

1,634

online

29,046

topics

Top

Having a problem with one of mu phones getting activated.

New Poster

Having a problem with one of mu phones getting activated.

I have been trying for4 days to get a phone number ported.  I have spoken to 8 Customer Service Reps and one Manager.  My ticket has been escalated to Engineering for 3 days.  One Rep told me my ticket was hung on the back burner.  Others have said that since it has been escalated there is nothing that they can do.  No one seems to be able to tell me how to get in touch with Engineering.  Any Ideas for resolving this?

Official Employee

Re: Having a problem with one of mu phones getting activated.

jeffrey_mccown1, thanks for reaching out. I've seen your private message. I'll follow up with you there. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 154 views
  • 0 kudos
  • 2 in conversation