Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,728,581

members

78

online now

1,890,355

discussions

Back to Top

Galaxy S8 Video Chat

SOLVED
Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 5
738 Views

I've been recently trying to figure out how to video chat with my new S8, however when I try to turn video chat on in the phone call settings I get the response "Your Video Calling serice on your account was turned off. Please contact customer service to have the service turned on". I'm not really sure what that entails me to do. I tried looking in the XFinity Account app but I couldn't find an option to toggle it.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 5 of 5
992 Views
Solution

 

spinemj, the video calling switching can be accessed in the phone app-->settings.  HD Voice must be activated to turn Video calling on or off. 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
4 REPLIES
Highlighted
Posted by
Frequent Visitor

Message 2 of 5
702 Views
I didn't l even know the S8 had video chat. Is it a preloaded app?? I don't see anything on mine. I have an S8+, which I doubt it makes a difference.
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 5
665 Views
I am having the same issue! Have you found an answer?
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 5
628 Views
The Video calling switch in the call settings are actually to link with Xfinity internet service.. the Video Calling app is in your Apps list called "Duo hope that helped.
Posted by
Official Employee

Message 5 of 5
993 Views
Solution

 

spinemj, the video calling switching can be accessed in the phone app-->settings.  HD Voice must be activated to turn Video calling on or off. 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon