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Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

New Poster

Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

I received 3 email confirmations for orders I did not place. I called the number in the email (888) 936-4968 to report that I did not make the order. They transferred me to another number and I have been on hold 1 hour and 44 minutes as of now. Is there anyway I can get this resolved and the orders cancelled? This is absolutely ridiculous.

Official Employee

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

 

mofucius, please visit https://www.xfinity.com/IDTheftclaimform to file a claim if you haven't already. 




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New Poster

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

Did you get any help?  Same thing happened to me.  I think it is absurd to file a report and get a form notarized if I dont even know what is going on!

New Poster

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

Hi same thing happened to me.  Do you get order email on comcast email or other?  Mine is sent to gmail account. 

Official Employee

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

 

amelendez253 and Jebt, please file a formal claim using the link above. Additionally, you can reach out to our Customer Security Assurance ID Theft Team's direct line at 844-335-8719. 




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New Poster

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

Same problem, someone orders phones in another state with their credit card but somehow my account.

This is NOT identity theft, this is isolated and indicates lax account controls at the new Xfinity Mobile!  None of the four people i've spoken with on phone have indicated I need to hassle with the identity theft paperwork.

Thing that gets me is the phones are still with FedEx but Comcrocks aren't interested in simply getting their shipments returned and not lose the phones. Will see if I get the return call they say will finalize this fiasco.

Official Employee

Re: Fraudulent Xfinity Mobile Orders - On hold nearly 2 hours

Same problem, someone orders phones in another state with their credit card but somehow my account.

This is NOT identity theft, this is isolated and indicates lax account controls at the new Xfinity Mobile!  None of the four people i've spoken with on phone have indicated I need to hassle with the identity theft paperwork.

Thing that gets me is the phones are still with FedEx but Comcrocks aren't interested in simply getting their shipments returned and not lose the phones. Will see if I get the return call they say will finalize this fiasco.\

 

rjarek, which fraud team are you working with? did you speak with the CSA team?




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