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Fedex has the wrong address to deliver my phone. Can i pick it up at Fedex?

New Poster

Fedex has the wrong address to deliver my phone. Can i pick it up at Fedex?

Fede  has an incorrect shipping address for me. Can I pick up the phone at Fedex?

 

 

 

 

Official Employee

Re: Fedex has the wrong address to deliver my phone. Can i pick it up at Fedex?

 

Hi maeobrien, you can pick your package up at the facility as long as you have valid I.D. 

New Poster

Re: Fedex has the wrong address to deliver my phone. Can i pick it up at Fedex?

It took 16 days to resolve this. Two orders placed for me with wrong address and 16 phone calls to attempt to resolve this. In the mean time, my phone died and I had to buy a new one- and not over 24 months without interest. And because Xfinity has not yet received the two phones I was not permitted to pick up, i am still stuck with my old carrier. For someone who has been a Comcast customer for almost 19 years, I think this is a horrible way to treat a customer. Please allow me to transfer to Xfinity Mobile SOON.
I also feel I am due some kind of compensation.

Mae O’Brien
Official Employee

Re: Fedex has the wrong address to deliver my phone. Can i pick it up at Fedex?

 

maeobrien, sorry to hear about this experience. Was this resolved? If this was resolved, you can give XFINITY Mobile a call to request a credit. We do not process XFINITY Mobile credits via the forums. 

 

KenF