Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,634

members

1,316

online

29,385

topics

Top

Exchange

New Poster

Exchange

I am very confused I purchased the IPhone 8 Plus and a few hours after I made the purchase I decided that I changed my mind and wanted the IPhone X so I called xfinity mobile regarding the return policy and the lady said I can’t exchange my newly bought IPhone 8 Plus for the IPhone X even though I’m still in the 30 days, yet could not provide me with a reason I couldn’t do the exchange! I’m so mad I just wanna cancel my whole service and start all over.
Official Employee

Re: Exchange

 

Kissmycass_xoxo, once an order is made and it posts, it cannot be cancelled. Once you receive the iPhone 8, you can call XFINITY Mobile to exchange it for an iPhone X. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Exchange

Yes I understand that but when I tried to call to do the exchange the representative stated that I am not ALLOWED to exchange the IPhone 8 Plus for the IPhone X, she stated xfinity wasn’t allowing exchanges for the IPhone X
Official Employee

Re: Exchange

Oh I see.  I haven't heard of this specifically, so I recommend calling in again and retrying to confirm. 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 227 views
  • 0 kudos
  • 2 in conversation