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Customer Support and ADA

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Customer Support and ADA

Has anyone with a disability had any luck with Xfinity for providing reasonable accomodations? I attempted to explain it, but the customer service agents were very rude and demeaning to people with psychiatric issues, almost to the point of abuse. They also violated California's anti-wiretap statutes when an employee was talking with his supervisor and put it on speaker and the person said "We have been recording you." They also downgraded the giftcard because I purchased all the services over the phone, from 500 to 200. 

Official Employee

Re: Customer Support and ADA

Hi, Maxzorin - I would be happy to answer any of your questions. Please send me a private message with your full name, address, and a phone number associated with your account. Click on my name ComcastElla, then click Private Message Me


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