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Cannot connect to xfinitywifi

Frequent Visitor

Cannot connect to xfinitywifi

I have an iPhone X which is not connecting to xfinitywifi. It says “unable to join the network”. This is happening everywhere I try to connect to xfinitywifi. It does eve try to auto connect either. I have to
Manually select it....any clues?
Most Valued Poster

Re: Cannot connect to xfinitywifi

Have you downloaded the Xfinity Hot Spot App from the Play Store and logged in using your account info?  That is what I needed to do on my S5. 

Frequent Visitor

Re: Cannot connect to xfinitywifi

I did. And it installed something in the phone. Under general > profile it does show xfinitywifi but it won’t connect
Official Employee

Re: Cannot connect to xfinitywifi

 

Hi Ddudly, it sounds like you may be outside of the range of the hot spot. There are times when your equipment will see the hot spot but will be unable to connect due to the distance you are from the source of the signal. Please ensure you're within 200ft of the hot spot to connect. You can also use the hot spot app to find the closest signal to you.


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Frequent Visitor

Re: Cannot connect to xfinitywifi

I will try again later today. But I cannot even see the xfinitywifi signal being broadcasted form my modem anymore. I noticed that last night. However, I am able to connect to my secure network. I checked my modem settings and the hotspot option is on so I am intrigued by this issue

Bronze Problem Solver

Re: Cannot connect to xfinitywifi


Ddudly wrote:

I will try again later today. But I cannot even see the xfinitywifi signal being broadcasted form my modem anymore. I noticed that last night. However, I am able to connect to my secure network. I checked my modem settings and the hotspot option is on so I am intrigued by this issue


If you have a tablet or laptop, you could test your wifi with it to prove whether its a modem or phone issue.

Official Employee

Re: Cannot connect to xfinitywifi

 

Ddudly, I have heard from customers on the forums that connecting to the hotspot automatically is disabled if the XFINITY Hotspot app is installed. Just so you know. 

 

Have you recently changed your XFINITY.com credentials? When you connect to the hotspot, have you tried opening up your web browser? If the password isn't saved or incorrect, it should prompt you to reenter your credentials. 


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Contributor

Re: Cannot connect to xfinitywifi

Even when apparently connected to an Xfnity wifi hotspot, there is sometimes no interet connection. Note screen shot below showing connection the hotspot router but no internet connectivity (no wifi icon at top). This happens frequently. Sometimes a wifi icon 'blinks' on and then off. I tried toggling wifi off/on on my iphone 8, but makes no difference. 

 

 

IMG_0150.png
Frequent Visitor

Re: Cannot connect to xfinitywifi

I have this problem too. I am right next to the hotspot and cannot connect. I can connect to every other hotspot fine just not xfinity. My iPad Pro connects fine, so does my iPhone 7, but not my iPhone X. It seems the xfinity hotspots have problems with iPhone X.
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