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BYOD not allowed to change from AT&T to iPhone 8 or X

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Regular Visitor

BYOD not allowed to change from AT&T to iPhone 8 or X

I just wasted a chunk of my afternoon trying to switch from AT&T to Xfinity.  I bought a new, unlocked iphone 8 (which has the same modem chipset as the Verizon model) from an Apple store and went to the Xfinity store.  I told the agent there that I wanted to move my number from AT&T to Xfinity.  He said no problem.  30 minutes and a couple of different workstations later, he called his own tech support.  A manager on the phone told him to tell me that Xfinity can't move a number from AT&T if it is going on to a BYOD iphone 8 or X.  They could do it from Verizon or Sprint, but for some reason it couldn't be done from AT&T.  

 

It has nothing to do with the cell network systems, as the agent said I could do it with older models of iphone.  Just not the 8 or X.  There isn't any mention of this on the Xfinity BYOD pages so I wanted to put the information out there for anyone who might not want to waste their time like I did.

Accepted Solution

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

No problem. That is up to you-- I'll let you know when I have an answer.

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Problem Solver

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

That's bizarre. It should only matter that you have the correct Xfinity compatible A1863 model and not the AT&T A1905. I guess you could port to a Verizon MVNO like Total Wireless, then port again to Xfinity, but that's a pain.
Official Employee

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

RickDias, that is pretty bizarre. I'd be happy to look into this for you. Is the port still pending with an error?


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Regular Visitor

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

That would be fantastic.  I will PM you my details.

Official Employee

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

No problem. Thanks for confirming.

 

I am unable to test out if the number can actually be ported from ATT to an iPhone 8 or X since there is no pending port on your account. So, I'll reach out to tier 2 to see if this is actually true. 

 

KenF

 

 


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Regular Visitor

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

Thanks.  I will be passing by the store this afternoon, let me know if it would help to go back in and have them try to do it again but leave the port attempt open somehow.

Official Employee

Re: BYOD not allowed to change from AT&T to iPhone 8 or X

No problem. That is up to you-- I'll let you know when I have an answer.


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Official Employee
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Re: BYOD not allowed to change from AT&T to iPhone 8 or X

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