Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,910

members

1,298

online

28,868

topics

Top

$500 rebate declined

New Poster

$500 rebate declined

my $500 xfinity got declined. the reason - Disqualified-Mobile Service Ordered Outside Sales Window. I ordered my phone and the line on nov 28th (approximately) when the promotion was active - however it was backordered so i recieved the device and activated it on the same day that i recieved (dec 13) - however xfinity declined my rebate. 

i was given assurances from the rep i placed my order with that my rebate would go through as i am  placing the order on time.

unfortunately the support call center only takes calls monday to friday from 8:30-5:30 and since i work during that time i cannot call.

this is very frustrating - can someone help

Official Employee

Re: $500 rebate declined

Hi kacharia, was this promotion offered through our retention team?

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 275 views
  • 0 kudos
  • 2 in conversation