Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,623,569

members

6

online now

1,803,390

discussions

Back to Top

Getting a low battery warning? Read this!

Posted by
Official Employee

Message 1 of 1
1,117 Views

Your installed XFINITY Home devices come pre-installed with batteries, and over time, those batteries will begin to expire. When this happens, you will receive notifications through your Touchscreen, XFINITY Home subscriber portal, and your XFINITY Home Mobile app.

It is important to replace your battery within two weeks of receiving the notification. The system will continue to function properly, but if the battery dies completely, the associated device will lose all functionality:

 

  • Any rules associated with the device will not trigger
  • If the device is a door/window or motion sensor, it will not sound alarm if it is tripped while the system is in “Arm” state. In order to arm the system while a device is in complete failure, users must bypass the zone.


Click here for easy-to-follow instructions that will help you replace your batteries, one step at a time.


--
John
xfinity.com/experience



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon