Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,326

members

12

online now

1,953,177

discussions

Top

xfinity home security app on mobile phone

New Poster

xfinity home security app on mobile phone

I have xfinity home security..I downloaded and installed xfinity home security on my mobile phone....the app is on the mobile device and when I try to open it so I can arm and disarm the system it won't work...when I click on the app I get the xfinity home security icon and instructions about the system....question to make this app operatable do I have to sign in with my comcast user name and password.....would appreciate any help.....thanks

Official Employee

Re: xfinity home security app on mobile phone

Hi IwTcD56140 - 

 

I pulled up your account & made a small update.  Can you try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon