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xfinity home app

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xfinity home app

since last week my home app will not work on my samsung galaxy 7. i have talked  to a comcast tech for over 30 min. went to comcast and my phone store. i have uninstalled and reinstalled the app plus multiple web browsers. my app cont to say a web browser must be installed...what can i do..

Accepted Solution

Re: xfinity home app

Kcstevens41656 --

 

Thanks so much for taking the time to post here.  I was able to pull up your account & share with engineering.  We believe that what you are experiencing is related to an issue that we have been looking into already.  We believe that our next app update should help & would like to follow up with you then.

 

Rachel

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Official Employee

Re: xfinity home app

Kcstevens41656 --

 

Thanks so much for taking the time to post here.  I was able to pull up your account & share with engineering.  We believe that what you are experiencing is related to an issue that we have been looking into already.  We believe that our next app update should help & would like to follow up with you then.

 

Rachel


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New Poster

Re: xfinity home app

When will this happen..in the meantime unable to arm or disarm my house when away or view the camera...very frustrating.

New Poster

Re: xfinity home app

Still unable to open app, continue to get the message..I need a web browser...uninstalled browsers and home app..no luck

Official Employee

Re: xfinity home app

 

Hi Kcstevens41656, have you tried using the app on another device? Do you get the same error when you login online? Do you have issues with any other Xfinity apps? 


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New Poster

Re: xfinity home app

It works on my iPad,just not the Samsung galaxy 7. It did work and then one day it didn’t

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