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xfinity home app rules don't work

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xfinity home app rules don't work

For rules created on the mobile app -

Some rules work, some do not...

Rules to automatically arm or disarm DO work.

Rules to notify when disarmed DO work.

Rules to notify (by any means) that a door or window opens, or remains open, do NOTHING.

 

Rules created on the web portal all DO work.

 

Accepted Solution

Re: xfinity home app rules don't work

dmichaels -- 

 

We made a change on our end.  Can you let us know if this has resolved the issue?  

 

Thanks!

 

Rachel

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Official Employee

Re: xfinity home app rules don't work

dmichaels -- 

 

Thanks for taking the time to reach out & let us know.  I was able to pull up your account information & share with the appropriate team to investigate.  I will reach back out when I have more information.  

 

Thanks!

 

Rachel




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Official Employee

Re: xfinity home app rules don't work

dmichaels -- 

 

We made a change on our end.  Can you let us know if this has resolved the issue?  

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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