Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,649,202

members

15

online now

1,825,048

discussions

Back to Top

xfinity home app not working

SOLVED
Highlighted
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 5
1,900 Views

my xfinity home app will not stay connected to my iphone 6.    ii have uninstalled and reinstalled the app 4 times.  i have updated to IOS10 on phone.   If I reboot my phone b4 I want to use the app it will connect but will not stay connected and then becomes unuseable.   Any suggestions

4 REPLIES
Posted by
Official Employee

Message 2 of 5
1,868 Views
Solution

Hi mgarrett6 -- 

 

I pulled up your account & looked into some of the app activity.  I'd like to open a ticket on your behalf to get this issue addressed.  A tech should reach out to you directly for troubleshooting.

 

Thanks!

 

Rachel

 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 5
1,845 Views

As of this date, Sep 28, I have not received any communication from a tech

Posted by
Official Employee

Message 4 of 5
1,811 Views

mgarrett6 -- I pulled up your account & see your ticket.  I see a tech was able to reach you today.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 5
1,802 Views

The tech called and unless we remove IOS10 from our iphone and reinstall 9.3.5 they cannot help us . HOWEVER, the problem was occuring before I upgraded to IOS 10.     So,,,problem not solved and reinstalling 9.3.5 is way beyond my capabilities.  So for now your home security app is not functioning for us.   I'm very frustrated