Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,721

members

1,299

online

36,647

topics

Top

xfinity home app error 13999

Frequent Visitor

xfinity home app error 13999

Trying to install and use the app from Google play store and keep getting error 13999 and can't sign in.

Have uninstaller and reinstalled more times than I can remember.

How can I get this to work?
Tags (1)
Frequent Visitor

Re: xfinity home app error 13999

Update - none of the "black" apps work. Either get ssl errors or even more frustrating "can't connect - check Internet connection" while I have 5 full bars on WiFi and all other apps work just fine.
Official Employee

Re: xfinity home app error 13999

Hi windrider118 - 

 

I have opened up a ticket on your behalf.  A technician should be reaching out to you directly.

 

Thanks!

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

Having the same problem after xfinity home app auto update. What gives?
Official Employee

Re: xfinity home app error 13999

Hi leictreonaic - 

 

I have private messaged you.

 

Thanks,

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

Error 13999 on Xfinity Home newly updated app every time I open it. Functions fine and love the interface. Error message gotta go.
Official Employee

Re: xfinity home app error 13999

Hi PDXTrekkers - 

 

I am looking into your issue.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

I am getting error 13999 when logging into all Comcast applications. I would like to view my cameras and utilize all of the products that I'm paying for. This is
New Poster

Re: xfinity home app error 13999

I am getting the same error 13999 after the app was 12 hours behind and said the system was armed when it was not....

New Poster

Re: xfinity home app error 13999

Getting the same 13999 error message. I'm in SLC, UT

New Poster

Re: xfinity home app error 13999

I am getting error 13999 on my app what do I need to do to fix this? I have uninstalled and installed and still getting same error.  I tried logging in online an no problem what so ever with that.  

New Poster

Re: xfinity home app error 13999

I got the same error in my home application, was working hours ago and now throws that error.

Frequent Visitor

Re: xfinity home app error 13999

Got a PM from ComcastRachel offering to again open a ticket so someone can contact me.

Yawn.

My service is working fine. It's the apps that don't work. All my black xfininty apps fail on my andriod Note 2 - and they are not only current but have been removed and installed many times.

Comcast - if you really want to help us, instead of wasting manhours contacting each of us and offering to open tickets, how about grabbing the necks of those responsible for the apps and get their attention that the apps do not work - and it's their job to make them work.... and until they are working, paychecks will be held because obviously they aren't doing their jobs for a long time.

Official Employee

Re: xfinity home app error 13999

Hi Windrider118 - 

 

This forum is for the Mobile Apps & I would like to help you.  The ticket I can open for you would investigate the error you are experiencing on the app.  The work we do here on the forums (opening tickets, investigating errors) is directly funneled back to the Client Apps team & used in future releases.  

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: xfinity home app error 13999

I am also getting this error in IOS. On my phone I can dismiss this and the app works fine (both on Cellular and WiFi). On my sons IOS phone if he is on our WiFi network he gets the same error and can dismiss it. If he is on cellular it won't login, says he isn't on a network. This is with the new app, the old app gave no errors.

Official Employee

Re: xfinity home app error 13999

Hi Baloo75 - 

 

I pulled up your account.  I see you have an older version of our touchscreen, which is likely the issue here.  We have found with the latest iOS release, that this has been causing 13999 errors for some users.  This is something we are addressing & will be fixed in our next release, which will be out shortly.  Additionally, I'd like to open a ticket for you to see if we can do anything in the meantime.  

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: xfinity home app error 13999

Thanks Rachel, I got a call the day after your post to schedule a service call. They came out today and replaced my touchpanel with a newer model and the errors in the iOS app are gone. Appreciate the help and the quick response.

Official Employee

Re: xfinity home app error 13999

Hi Baloo75 -- 

 

Happy we were able to resolve this quickly for you!  Please reach out again if you have any other issues.

 

Thanks!

 

Rachel

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

same issue - please advise - thanks

Official Employee

Re: xfinity home app error 13999

Hi lakephillips - 

 

I do not see active Xfinity Home security service on your account.  Are you a current subsciber?

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

me too!   Help!  I just got the new service installed so I could monitor through my phone...and now I get the 13999 error when I try!  

Official Employee

Re: xfinity home app error 13999

Hi PK1202 - 

 

I'm opening a ticket on your behalf.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

Having the same issue ( error 13999) when I try to connect through ny iphone ...
Official Employee

Re: xfinity home app error 13999

Hi Janapalma - 

 

I'm opening a ticket on your behalf.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

I am getting the same error #13999 on my iOS device as well as my wife. Updated app and reinstalled app still not working.
New Poster

Re: xfinity home app error 13999

I got mine installed yesterday and I am getting the same error and my cameras won't connect and I was unable to disarm from my phone
Frequent Visitor

Re: xfinity home app error 13999

We are also receiving the 13999 and a 42500 error. Cameras are not visible. Rebooting router and modem equipment did not help. Can not arm or disarm remotely.
Regular Visitor

Re: xfinity home app error 13999

I'm also getting the 13999 error ever since updating my app.  i am able to set my alarm at night, but not able to disarm in the morning

Official Employee

Re: xfinity home app error 13999

Hi rlm023, Motj, Abartosch & rmsichel - 


We are currently addressing an issue that is causing similar errors for customers who are using the Xfinity Home mobile app. Based on the times you've posted, it's likely you are affected. We are already working to resolve these issues.

I have noted your accounts so that I can follow up with each of you to make sure your issues have been addressed.

Thanks!

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: xfinity home app error 13999

Rachel,

 

are there any updates on this?  

Official Employee

Re: xfinity home app error 13999

Hi rmsichel -

 

We believe to have found the source of the recent issues & I posted an update to the pinned thread on 9/16.  I have already checked back into your account & see you have not experienced any 13999 errors since.  Are you experiencing any other issues?

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: xfinity home app error 13999

Hi rmsichel - 

 

Just reaching out to see if the steps taken when you spoke to the tech have resolved your issues?

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

I keep getting the "error 13999" message when I try to sign in to the Xfinity Home app.  This is very frustrating.  Can someone help us fix this problem?

New Poster

Re: xfinity home app error 13999

Nevermind.  I just spoke with a Comcast rep and she explained that I should have downloaded the Xfinity tv app (not the "to go" or "home" apps).  It's working now...

New Poster

Re: xfinity home app error 13999

I am also dealing with the 13999 issue. Have these bugs been fixed? Anything else I can do to troubleshoot?
Official Employee

Re: xfinity home app error 13999

Hi mikehowejr - 

 

I pulled up your account and do not see active Xfinity Home security service.  This would be the source of the error you are experiencing on the app.  Do you believe your account to be in error?

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

I am trying to sign into my xfinity home on my iPad and I get a consistent 13999 error. Never had this issue before. Works fine on my iPhone. Is there a fix for this?
New Poster

Re: xfinity home app error 13999

Never mind my issue is fixed
Official Employee

Re: xfinity home app error 13999

HollyL - 

 

Not a problem!  Please reach out if you need anything in the future.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

Rachel I am having the same error 13999..I have the touch panel as well? How do I fix? I have rebooted and signed in and out..I have the black Comcast xfinity home app.
New Poster

Re: xfinity home app error 13999

I am getting this error on both my iPhone and iPad. 

Also, it took over 4 hours to receive the text alert when I entered my house while the alarm was armed. 

Any help available?

 

New Poster

Re: xfinity home app error 13999

I am experiencing constant error 13999 on my iPhone whenever I try to disarm or arm the system. Have to be present and go to the touchpad or wall pad. This is a relatively new problem for me and very annoying. What is the fix?
New Poster

Re: xfinity home app error 13999

I am having the same issues. Error 13999. I have been on hold for 30 mins. I followed all the instructions; reset everything, tested connectivity and getting an x in broadband and a no sever connection. Please help. Waiting this long to talk to a person is unacceptable.
New Poster

Re: xfinity home app error 13999

This has to be a Comcast server issue..I have Internet connection and have logged off and uninstalled and reinstalled the apps. Only error left is the "server connectivity" please fix ASAP!!
Official Employee

Re: xfinity home app error 13999

Hi Dgarwood, Goldenstatefan, Jmg893 & Kburgher832 - 

 

 

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your names and accounts to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

Rachel, how are we to know when the ticket has been updated? Will something be posted here (meaning we have to keep watching this), or will we be called/emailed, or ....? Thank you
Official Employee

Re: xfinity home app error 13999

Jmg893 - 

 

When this issue is resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  Once we've confirmed that the App & Portal are functioning as intended, I will update the pinned thread so that updates are easily found.  

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinity home app error 13999

I'm having the same 13999 issue. Mobile app does not work. Camera will not load
New Poster

Re: xfinity home app error 13999

Hi Rachel please add mine as well, for notification when repaired. Thank you.
New Poster

Re: xfinity home app error 13999

I am having the same error code 13999. Will this be fixed by the weekend?

 

Thanks

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats