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xfinity home ap for ipad gives me a blank screen

New Poster

xfinity home ap for ipad gives me a blank screen

xfinity home ap for ipad gives me a blank screen and nothing else
New Poster

Re: xfinity home ap for ipad gives me a blank screen

I get the same thing. Seems it started after an app update. Have deleted and re-installed the app three times with same Results. Have reset my iPad back to factor sorcs and re-loaded app, same results, App wirks fine on Sansung android phone.
Official Employee

Re: xfinity home ap for ipad gives me a blank screen

Hi,

 

Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. We have submitted the fix to the Apple store so our next version will allow you to use the login screen in landscape mode.

 

Thanks,

Shannon




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Contributor

Re: xfinity home ap for ipad gives me a blank screen

A new version of the app including a fix for this issue is now available from the App Store. Please install, and let us know if you're still experiencing any issues.

 

Thanks for your patience.

 

Comcast Roh




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New Poster

Re: xfinity home ap for ipad gives me a blank screen

Looks like the new app solved the problem, Thanks.