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session error 43999

New Poster

session error 43999

Unable to sign in to xfinity home from iPhone or iPad. Keep receiving session error 43999. What a pain!

New Poster

Re: session error 43999

Every note I read that had the same problem Rachel from Comcast  private messaged everyone. I don't know what the big secret is --- just tell everyone how to fix the problem. I read through threads and saw if you sign in with original Comcast.net username (email address) it will work again. 

Official Employee

Re: session error 43999

Hi Kohn7733 - 

 

You are right.  The first way we troubleshoot any error code that has to do with sign in is by confirming that the user is a current subscriber & signing in with the email address associated with their Xfinity Home security account.  I private message users when I need to confirm or provide sensitive account information.

 

Thanks,

 

Rachel




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New Poster

Re: session error 43999

Hello,
New to Comcast, and got the same 43999 error when trying to log on using the Home iPad app.

Thanks In advanced for your help.
Official Employee

Re: session error 43999

Hi yvonmasson - 

 

I've pulled up your account & don't see Xfinity Home security service on your account.  Are you a current subscriber of the service?

 

Thanks,

 

Rachel




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Mark it as a solution!solution Icon