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no live feed on home app when on wifi

New Poster

no live feed on home app when on wifi

I can no longer view my live camera feed on the app when on a wireless network outside of my home. I can see it when on a computer and can sometimes access it using cellular but not when connected to a wireless network. It’s pretty useless if I can only see the feed when I’m in the house. Please advise.
Service Expert

Re: no live feed on home app when on wifi

"a wireless network"  Do you mean your Comcast wifi device? 




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New Poster

Re: no live feed on home app when on wifi

No, I mean when my iphone is on wireless, not LTE, it will not connect to the home app. It will only connect to the app if I am actually in my own home on my own wireless network.

Service Expert

Re: no live feed on home app when on wifi


wrote:

No, I mean when my iphone is on wireless, not LTE, it will not connect to the home app. It will only connect to the app if I am actually in my own home on my own wireless network.


Do you mean while you are in your residence?  If not, does the Home app have cellular on in Settings for your iPhone?




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New Poster

Re: no live feed on home app when on wifi

Yes, I have cellular turned on. And yes, it only works when in my residence on my own wifi.

Service Expert

Re: no live feed on home app when on wifi

I have escalated this issue.




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Official Employee

Re: no live feed on home app when on wifi

jbandkaren --

 

I've pulled up your account & shared with our engineering team!  I will reach out when I have more information.

 

Thanks!

 

Rachel


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Official Employee

Re: no live feed on home app when on wifi

jbandkaren --

 

Is the issue that you are experiencing only with the live camera feed?  Or are you having trouble with other parts of the app when on a wifi network outside your home?

 

Also, what wifi networks are you trying to connect to -- someone else's personal wifi setup, in a cafe or using XFINITY WiFi? If you're trying to use XFINITY WiFI -- are you connecting via the official XFINITY WiFI app?

 

Thanks!

 

Rachel


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New Poster

Re: no live feed on home app when on wifi

It is on my work wifi (school district). And now I am experiencing problems with the app in general. It keeps telling me I need to log in but doesn't let me. Then when I leave work, it doesn't give me any problems when on LTE.

 

 

Service Expert

Re: no live feed on home app when on wifi


@jbandkaren wrote:

It is on my work wifi (school district). And now I am experiencing problems with the app in general. It keeps telling me I need to log in but doesn't let me. Then when I leave work, it doesn't give me any problems when on LTE.

 

 


Can your wifi device find other SSID's that you may be able to use or are you using your cell connection?  It sounds like you just have a weak connection.




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