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no camera acces from my galaxy S3

New Poster

no camera acces from my galaxy S3

Since the las two updates I havent been able to get camera acces from my galaxy s3 or galaxy s5,
Its annoying
Official Employee

Re: no camera acces from my galaxy S3

Can you please go to Settings & tell me which version of the app you are running?  The most recent version (

v5.4.12.97174), released on 6/30, included a bug fix for cameras which may have addressed your issue.

 

Please confirm.

 

Thank you.




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New Poster

Re: no camera acces from my galaxy S3

I am having the same issue on my Samsung S4 active. I can't view the camera. When I log in it says Camera:> 1 available but when I click it, its spins for about 20 seconds and a generic camera icon pops ups. App version 5.4.14.99440

Official Employee

Re: no camera acces from my galaxy S3

Hi,

 

We've identified an issue and will have a fix soon.

 

Thanks,

Shannon




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