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mobile app

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mobile app

Cameras don't show, thermostat has error message, can't log in. What's going on
Official Employee

Re: mobile app

Hi late2 - 

 

Since you posted, I see successful app activity.  Are you still experiencing this issue?

 

Thanks,

 

Rachel




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New Poster

Re: mobile app

I'm still having issues. I can't even open the app now. It's saying trouble
Official Employee

Re: mobile app

Hi late2 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue that was causing errors on the mobile application & subscriber portal.  We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon