Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,537

members

1,304

online

36,236

topics

Top

mobile app

New Poster

mobile app

After I updated my mobile app today, we are now not able to arm or disarm the system. The screen will not allow you to scroll down to the keypad.
Official Employee

Re: mobile app

Hi mandywhite -

 

I will private message you.

 

Thanks, 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: mobile app

Hi mandywhite - 

 

I'd like to confirm you are tapping the Arm/Disarm Status button at the top of the Overview screen.

 

There is a card that reads "See What's New" that will explain this & walk you through the process.  I have also attached an image from the walkthrough which indicates the Arm/Disarm Status shield that you need to tap to bring up the keypad.

 

Are you able to access the keypad following these steps?  If you are still unable to access the keypad, could you please send a screenshot indicating where you are experiencing the problem?

 

Thanks,

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

WalkthroughTourCard.png
ArmDisarmTourCard.png
New Poster

Re: mobile app

Yes I am and no I cannot get the keypad now.
Official Employee

Re: mobile app

Hi mandywhite - 

 

I am opening up a ticket to help you get this resolved.  Someone will be reaching out to you shortly.

 

Thanks,

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: mobile app

Hi mandywhite - 

 

Could you please update on whether or not you are still experiencing this problem?

 

Thank you!

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 639 views
  • 0 kudos
  • 2 in conversation