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home security

Frequent Visitor

home security

CAN NOT, repeat, CAN NOT get Xfinity home app on my iphone to connect. How do I control anything at home while I'm in Florida. Apple & Xfinity are not compatable!!

Problem Solver

Re: home security

I've used the app for several years with no problem on iPhone and iPad...the app is called xfinity home...work's fine! You should check the settings on your phone...if you don't know how to, go into an Apple Store!
Frequent Visitor

Re: home security

I am now able to get xfinity home on my iphone without getting a site error or session error message. Thanks to tech Adriana (?). She did something that five techs before her failed solve.

Problem Solver

Re: home security

If you know what she did, please post the solution here so others can benefit!
Frequent Visitor

Re: home security

I think the tech told me she rebooted the touch screen and reset the modem.

Problem Solver

Re: home security

That sounds simple enough that the other techs should have tried this...I've encountered this lack of knowledge with them consistently over the past two years also!