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home security mobile app not working

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home security mobile app not working

Recently purchased xfinity home. Worked for 2 wks. Now I can not get the app to work. Called omcast. They said I will hear back from someone within 5 hrs.that was 7 days ago.
I am reading several disappointing comments.
sounds like xfinity can't figure it out .bad way of doing bussiness.
Official Employee

Re: home security mobile app not working

Hi tdehlavi - 

 

To pull up your account, I need more information.  I will private message you.

 

Thanks,

 

Rachel


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Gold Problem Solver

Re: home security mobile app not working


ComcastRachelH wrote: ... I will private message you. ...

Couldn't help out this first-time poster with a brief explanation of what Private Messages are and how to use them?

Official Employee

Re: home security mobile app not working

Hi BruceW - 

 

This user was able to find & respond to my message already.  I can include a brief explanation in the future.

 

Thanks,

 

Rachel


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Gold Problem Solver

Re: home security mobile app not working


ComcastRachelH wrote: ... This user was able to find & respond to my message ...

Glad to hear it. Still, a brief primer seems like a good idea when working with those who are new to these forums.

 

Thank you for your reply.

Official Employee

Re: home security mobile app not working

Sure thing!  Thanks, BruceW.


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
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