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home security logs is it fixed yet? Error 13502

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home security logs is it fixed yet? Error 13502

Still getting error message 13502 when trying to login to Xfinity home. When is this going to be fixed?

 

Official Employee

Re: home security logs is it fixed yet? Error 13502

Hi kawahl


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel


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