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error 43401

Posted by
Visitor
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Member Since: ‎02-03-2016
Posts: 3
Message 1 of 7 (1,208 Views)

error 43401

I'm unable to login into the Xfinity Home App for the Iphone.  I keep getting

error message 43401, authentication error.

I'm sure my current login and password are correct.

Hopefully the administrator can seen the username that will work.

 

RC

6 REPLIES
Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,265
Message 2 of 7 (1,195 Views)

Re: error 43401

Hi coopmd - 

 

I pulled up your account & don't see active Xfinity Home service.  You must be an active subscriber of XH Security/Automation to use this app.  Please let me know if you have any further questions.

 

Thanks!

 

Rachel




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Posted by
Visitor
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 Posting replies is the best way to get involved.
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Member Since: ‎02-03-2016
Posts: 3
Message 3 of 7 (1,182 Views)

Re: error 43401

Thank you for the clarification.  I thought that app was the way to access viewing xfinity while away from home.

Would you please tell me how to watch shows that I've recorded on my dvr while away from home.

Thanks again.

 

coopmd

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,265
Message 4 of 7 (1,175 Views)

Re: error 43401

coopmd - 

 

Of course.  Currently we have two apps for Xfinity TV.  I believe you're looking to download the first.

 

Xfinity TV:  X1 Customers: Turn any device into a personal TV screen anywhere in your home. Stream any channel live, watch XFINITY On Demand™ and access your DVR shows on your tablet, smartphone or computer. Plus, you can download your recordings to watch on mobile devices, even when you’re offline. (Note: Only for customers with X1, in select markets – must have X1 DVR and cloud services to use DVR functionality.)

 

Xfinity TV Go: Take your entertainment with you, anywhere you go. Watch thousands of XFINITY On Demand™ TV shows and movies on your tablet, smartphone or computer, plus stream your favorite sports, news, and kids networks live. You can even download TV shows and movies from Showtime, Starz, Encore and Movieplex to your mobile device and watch them when you’re offline.

 

Hope that clarifies things further!  Please reach out if you have any more questions.

 

Thanks,

 

Rachel




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Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-03-2016
Posts: 3
Message 5 of 7 (1,099 Views)

Re: error 43401

Thank you

Posted by
Visitor
Member Since: ‎01-08-2017
Posts: 0
Message 6 of 7 (488 Views)

Re: error 43401

I keep getting this error and im getting really frustrated 

 

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,265
Message 7 of 7 (461 Views)

Re: error 43401

Hi Weiserhugs -- 

 

I pulled up your account & don't see active Xfinity Home Security service.  The Xfinity Home app is for customers of this service.  If you believe this to be in error, please reach back out to me!

 

Thanks!

 

Rachel




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Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon