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app trouble

Frequent Visitor

app trouble

Error 21001 and 43504
Official Employee

Re: app trouble

Hi,

 

Can you please tell me a little more about these errors? When are you getting them? 

 

Thanks,

Shannon




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Mark it as a solution!solution Icon
Frequent Visitor

Re: app trouble

I got those errors messages as I opened the xfinity home app and as I try to login to my account.
It even have me a warning pop out telling me to put four phone numbers which is init when I went to the portal.
Official Employee

Re: app trouble

Hi,

 

Yes--The pop up is a message to remind you to add another contact. According to your account, you only have one phone number listed. 

 

It sounds like you were getting the 21001 and 43504 due to connectivity issues. 

 

Shannon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: app trouble

I went into my portal and it showed me a total of four.
New Poster

Re: app trouble

I get the error code 43500 w every time try to login in tried on multiple devices