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app not working after latest update

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New Poster

app not working after latest update

After last nights Xfinity Home app update, app doesn't open on Iphone.  Just keeps crashing.  iOS 10.3.3

Accepted Solution

Re: app not working after latest update

We have released an update to the iTunes App Store that we believe should resolve the issue.  Please upgrade to 9.8.1 & reach out if you still continue to experience problems. 

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Official Employee

Re: app not working after latest update

sb14601 -- 

 

Thanks for reaching out.  I've been able to pull up your account & share with engineering to troubleshoot.  In the meantime, getting crash logs from you would be helpful.  I will private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

 

Rachel


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Regular Visitor

Re: app not working after latest update

Xfinity home app wont open and crashes after the update march 23rd.
On my ipad
Official Employee

Re: app not working after latest update

georgebarcelo -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel


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Regular Visitor

Re: app not working after latest update

Thank you 

Official Employee

Re: app not working after latest update

We have released an update to the iTunes App Store that we believe should resolve the issue.  Please upgrade to 9.8.1 & reach out if you still continue to experience problems. 


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New Poster

Re: app not working after latest update

App is now working again.  Thank you.

Official Employee

Re: app not working after latest update

sb14601 --

 

Thanks so much for taking the time to follow up & let us know.  Please don't hesitate to reach out if you need anything in the future.

 

Rachel


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