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Xfinity mobile app

Posted by
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I recently changed my password. My email works just fine, but when I try to log into the mobile app on my phone, it says the username and password do not match. I have tried unstalling the app and have call Comcast several times. My last call I was told that someone would contact me within 24 hours. Can anyone help me?

 

6 REPLIES
Posted by
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Message 2 of 7
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Should expect to hear from an xfinity representative on this forum?

 

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There is no solution, I made a mistake.

 

Posted by
Service Expert

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Jduckworth wrote:

There is no solution, I made a mistake.

 


What is the name of the mobile APP ?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Posted by
Official Employee

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Hi jduckworth -- 

 

I've pulled up your account & am looking into this issue.

 

Thanks!

 

Rachel




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Posted by
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Xfinity home

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Message 7 of 7
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Are you still looking into the issue because I am still experiencing the same problem. It let me log in one time today and kicked me right back out of the system.