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Xfinity home app

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Xfinity home app

We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.
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Official Employee

Re: Xfinity home app

Hi Stevenfeldstein - 

 

I've pulled up your account & am investigating the source of your error.

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app

I AM TRYING TO L OG IN TO HOME APPS AND HAVING A PROBLEM TO DO SO


Stevenfeldstein wrote:
We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.

 

Official Employee

Re: Xfinity home app

Hi Reatherwilson10 - 

 

I pulled up your account & see successful sign ins.  Are you still experiencing this issue?

 

Thanks!

 

Rachel




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon