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Xfinity home app

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Xfinity home app

We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.
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Official Employee

Re: Xfinity home app

Hi Stevenfeldstein - 

 

I've pulled up your account & am investigating the source of your error.

 

Thanks,

 

Rachel


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New Poster

Re: Xfinity home app

I AM TRYING TO L OG IN TO HOME APPS AND HAVING A PROBLEM TO DO SO


Stevenfeldstein wrote:
We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.

 

Official Employee

Re: Xfinity home app

Hi Reatherwilson10 - 

 

I pulled up your account & see successful sign ins.  Are you still experiencing this issue?

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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