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Xfinity home app will not sign in

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Posted by
Regular Visitor
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Message 1 of 5
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When I click on Xfinity home app it brings me to a web page asking me to authenticate my Xfinity home app but when I put my credentials in and click confirm or continue it brings me to another page telling me that this site has moved however I tried loading the website that it was move to but it will not load I have not been able to use my app for over 24 hours please fix this problem
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Posted by
Official Employee

Message 2 of 5
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Bombsquad0420 -- 

 

Thanks so much for reaching out.  We are already looking into this issue, but we can look at your account specifically.  I'd like to private message you for more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
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Message 3 of 5
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My wife has been unable to get the home app installed and working either. Android LG K8. As of this writing 4/21/17 she is STILL getting (the supposedly fixed) "Were having trouble logging you in" message.... every time. I have uninstalled and reinstalled the app many times, she has reset her comcast account password and still were getting this. The issue is NOT FIXED!

 

Edit: May 12th now and no update, reply?? Hello, Comcast, is this thing on?  This is a serious problem as only I can manage our security outside of the home. That is unacceptable.

Posted by
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Message 4 of 5
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Solution

From ComcastJohn (in another thread. And I *DID* search pefore posting originally.)  This workaround has allowed my wife to access the system remotely, logging in with my credentials.

 

"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account.  Currently, you may only use one user account for your Home Security system.  We are developing a way to support multiple users from the same household and we will be adding that ability soon.  In the meantime, you will need to login with the original user associated with Xfinity Home."

 

Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?

Posted by
Official Employee

Message 5 of 5
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Hi SLI_Fallen! Thanks for providing this information for other users. That is correct. In order to be able to log into an access your security, you must be using your primary Comcast user id and password. Since finding this info, have you had any other issues with your security? 




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