Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,728,791

members

21

online now

1,890,448

discussions

Back to Top

Xfinity home app will not sign in

SOLVED
Highlighted
Posted by
Regular Visitor
  • Congrats on Posting your first topic!

Message 1 of 15
1,740 Views
When I click on Xfinity home app it brings me to a web page asking me to authenticate my Xfinity home app but when I put my credentials in and click confirm or continue it brings me to another page telling me that this site has moved however I tried loading the website that it was move to but it will not load I have not been able to use my app for over 24 hours please fix this problem
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 4 of 15
1,671 Views
Solution

From ComcastJohn (in another thread. And I *DID* search pefore posting originally.)  This workaround has allowed my wife to access the system remotely, logging in with my credentials.

 

"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account.  Currently, you may only use one user account for your Home Security system.  We are developing a way to support multiple users from the same household and we will be adding that ability soon.  In the meantime, you will need to login with the original user associated with Xfinity Home."

 

Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?

14 REPLIES
Posted by
Official Employee

Message 2 of 15
1,721 Views

Bombsquad0420 -- 

 

Thanks so much for reaching out.  We are already looking into this issue, but we can look at your account specifically.  I'd like to private message you for more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 3 of 15
1,627 Views

My wife has been unable to get the home app installed and working either. Android LG K8. As of this writing 4/21/17 she is STILL getting (the supposedly fixed) "Were having trouble logging you in" message.... every time. I have uninstalled and reinstalled the app many times, she has reset her comcast account password and still were getting this. The issue is NOT FIXED!

 

Edit: May 12th now and no update, reply?? Hello, Comcast, is this thing on?  This is a serious problem as only I can manage our security outside of the home. That is unacceptable.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 4 of 15
1,672 Views
Solution

From ComcastJohn (in another thread. And I *DID* search pefore posting originally.)  This workaround has allowed my wife to access the system remotely, logging in with my credentials.

 

"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account.  Currently, you may only use one user account for your Home Security system.  We are developing a way to support multiple users from the same household and we will be adding that ability soon.  In the meantime, you will need to login with the original user associated with Xfinity Home."

 

Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?

Posted by
Official Employee

Message 5 of 15
1,473 Views

Hi SLI_Fallen! Thanks for providing this information for other users. That is correct. In order to be able to log into an access your security, you must be using your primary Comcast user id and password. Since finding this info, have you had any other issues with your security? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 15
981 Views
This is happening to me currently. Can you help me out please?
Posted by
Official Employee

Message 7 of 15
927 Views

Hi Dpalus2015! Sure, I can help you. Just shoot me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 15
860 Views

THis is also happening to me 

Posted by
Service Expert

Message 9 of 15
846 Views

mbkw wrote:

THis is also happening to me 


Try rebooting your smartphone.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 10 of 15
813 Views

mbkw -- 

 

To pull up your account, I need some more information.  Can you please send me a private message with the phone number or @comcast.net email address associated with your account?  To send a private message click on my name "ComcastRachelH", then click private message me. 

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 11 of 15
744 Views
I'm having the same issues. I can't log into the app. It keeps telling me to log into the app with the info I signed up with which I am and I even reset my password and it won't let me log in to access my home security. I've only had my home security for a week.
Posted by
Service Expert

Message 12 of 15
735 Views

Yackuboskaeyc wrote:
I'm having the same issues. I can't log into the app. It keeps telling me to log into the app with the info I signed up with which I am and I even reset my password and it won't let me log in to access my home security. I've only had my home security for a week.

What device are you using?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 13 of 15
723 Views

Yackuboskaeyc -- 

 

Thanks for reaching out.  I pulled up your account & believe I found the source of the issue.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 15
705 Views
Posted by
Official Employee

Message 15 of 15
681 Views

Yackuboskaeyc -- 

 

I pulled up your account & am seeing successful app activity on my end.  Please let me know if you need any more troubleshooting help.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon