Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,250

members

1,020

online

29,306

topics

Top

Xfinity home app stopped working ...

New Poster

Xfinity home app stopped working ...

Been two weeks since my xfinity home app stopped working on both iphone and Ipad.   App deleted and reinstalled multiple times.  Allows me to log in .... then nothing.  Just sits there, does not display home security system activity (doors opened etc.) and unable to connect with and view activity of my camera. Mde several calls made to cutomer service and no one is able to resolve.  They even told me it was escalated and to expect a call from someone within 9 hours.  Been three days and haven't heard from anyone.  Very disappointing !!!  

Service Expert

Re: Xfinity home app stopped working ...


donniejack wrote:

Been two weeks since my xfinity home app stopped working on both iphone and Ipad.   App deleted and reinstalled multiple times.  Allows me to log in .... then nothing.  Just sits there, does not display home security system activity (doors opened etc.) and unable to connect with and view activity of my camera. Mde several calls made to cutomer service and no one is able to resolve.  They even told me it was escalated and to expect a call from someone within 9 hours.  Been three days and haven't heard from anyone.  Very disappointing !!!  


Did you call this number? 877-298-0874




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Xfinity home app stopped working ...

donniejack

 

Sorry for the delayed response. Are you still having issues with your security system? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 998 views
  • 0 kudos
  • 3 in conversation