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Xfinity home app error 43401

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Message 51 of 56
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Hi my alarm went off yesterday. Afterwards I am not able to log in error 43401. I have changed the password, no luck, deleted and re-installed the app, no luck. Says use original username/email which I am using. I have an iphone. What must be done?

Posted by
Official Employee

Message 52 of 56
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Hi AHSoltani888 -- 

 

Thanks for reaching out.  I pulled up your account and see login attempts using both email addresses on your comcast account.  The login errors are happening when trying to sign in with the non-primary email address.  You must sign in with the original email address used at the time Xfinity Home was installed.  I can private message you with more information.

 

Thanks!

 

Rachel




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Message 53 of 56
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I am also having the same issue every time I try to log in I get error 43401
Posted by
Official Employee

Message 54 of 56
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Jaimepaiva112 -- 

 

Thanks for reaching out.  I pulled up your account & do not see active Xfinity Home security service.  The Xfinity Home app is only for active subscribers of that service.  If you believe this to be in error, please let me know!

 

Thanks!

 

Rachel




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Message 55 of 56
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I'm currently having this issue.

Posted by
Official Employee

Message 56 of 56
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Hi reneewilson25 -- 

 

I pulled up your account & this looks like a billing issue.  I can PM you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page!

 

Thanks!

 

Rachel




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