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Xfinity home app error 43401

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Message 1 of 43
5,210 Views
I keep getting this error and cannot get logged in. I've uninstalled and reinstalled the app with no luck. Can anyone help me with this?
42 REPLIES
Posted by
Official Employee

Message 2 of 43
5,199 Views

Hi audreyweekley -- 

 

Sorry you are experiencing issues with the app.  I have opened up a ticket on your behalf to investigate the source of the error & will follow up with you here. 

 

Thanks!

 

Rachel




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Message 3 of 43
5,186 Views
Hi Rachel.

I was able to get logged into the mobile app so thank you. However the other user on my account username phildaniel is still getting the same error. Can his login be fixed or do we both just need to use my login?

Thank you.

Audrey
Posted by
Official Employee

Message 4 of 43
5,178 Views

Hi Audrey - 

 

At this time only the primary username that was provisioned with your Xfinity Home account may log into the mobile app.  We are working on multiple sign on in the future.

 

Thanks!

 

Rachel




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Message 5 of 43
4,871 Views
I'm a Comcast technician and I'm having the same issue with the error code 43401. I have Uninstalled and reinstalled and I still get the error periodically when I login.
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Message 6 of 43
4,860 Views
Hi, I'm getting the same error trying to log in. Any help will be appreciated
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Message 7 of 43
4,854 Views
I'm having the same issue with the error code 43401. I have Uninstalled and reinstalled and I still get the error when I login.
Posted by
Official Employee

Message 8 of 43
4,835 Views

Ivanmartin07 - 

 

I pulled up your account & believe you are using the correct credentials to log in.  I see you are receiving 43401 & 43400 errors & would like to add your username to a ticket I have already opened to investigate this error.  

 

I will follow up with you via the forums.

 

Thanks, 

 

Rachel




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Posted by
Official Employee

Message 9 of 43
4,834 Views

Mrhrphillips - 

 

I pulled up your account & it appears you have disconnected your service.  If you believe this is in error, please contact billing.

 

Thanks!

 

Rachel




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Posted by
Official Employee

Message 10 of 43
4,829 Views

Jamalmoreau - 

 

I will private message you.

 

Thanks, 

 

Rachel




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Message 11 of 43
4,526 Views
Any solution? I have this error for long time a go.
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Message 12 of 43
4,517 Views
I am also getting this error code.
Posted by
Official Employee

Message 13 of 43
4,498 Views

Hi Fernandog9 - 

 

When I pull up your account, I don't see Xfinity Home security as part of your current services.  Are you a current subscriber of this service? 

 

Thanks,

 

Rachel




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Message 14 of 43
4,492 Views

Hi denlom - 

 

I pulled up your account & have opened a ticket on your behalf so a tech can reach out to you directly.

 

Thanks!

 

Rachel




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Message 15 of 43
4,382 Views
I keep getting error43401 when trying to log into xfinity home. Have Uninstalled and reinstalled but to no avail. Please help
Posted by
Official Employee

Message 16 of 43
4,364 Views

 Hi Anon612131 - 

 

I pulled up your account & believe you may be signing in with an email address not associated with your Xfinity Home security account.

 

I've private messaged you with this address.

 

Thanks,

 

Rachel




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Message 17 of 43
4,358 Views
Where do I found this private message
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Message 18 of 43
4,349 Views
Getting same error
Posted by
Official Employee

Message 19 of 43
4,333 Views

Anon612131 - 

 

You can access your private messages in the upper right hand corner of any forums page.  The icon looks like an envelope & will have a red badge with a number when you have unread messages.

 

Thanks,

 

Rachel




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Posted by
Official Employee

Message 20 of 43
4,332 Views

Hi mloera83 - 

 

I pulled up your account & see some recent changes.  It looks like you have changed your service to Triple Play, which does not include Xfinity Home.  Please contact billing if you would like to make any additional changes.

 

Thanks,

 

Rachel




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Message 21 of 43
4,178 Views
It service sucks! I have had problems for the last 2 months constantly losing internet/tv/phone. I had it security system installed and now all I've done is increased my problems. Now my tv/phone/Internet and Home app are all randomly useless. How do I cancel all my services? You guys blow! Did I mention that my outside cable line has been left unburried by you for over a month? Who are your bosses and how do I contact them? I am so done with your crappy company and service.
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Message 22 of 43
3,875 Views

I am also getting this error message. I know for a fact the username and password I am entering is correct on my account

Posted by
Official Employee

Message 23 of 43
3,872 Views

Hi lp247 - 

 

I pulled up your account and do not see active Xfinity Home Security service.  Are you a current subscriber of this service?

 

Thanks,

 

Rachel




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Message 24 of 43
3,649 Views
I am currently having the exact same problem. I uninstalled and installed the app and still get the message. I also tried to change my password and couldn't get that to work. Help please! Thank you.
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Message 25 of 43
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Posted by
Official Employee

Message 26 of 43
3,621 Views

Hi Chavez45 - 

 

I pulled up your account & would like to confirm the email address you are using to sign in.  I will private message you.

 

Thanks!

 

Rachel




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Message 27 of 43
3,467 Views
I am getting the same message and it was fine last night when I set the alarm.
Posted by
Official Employee

Message 28 of 43
3,458 Views

Hi Chatterton - 

 

I'd like to private message you for more information.

 

Thanks,

 

Rachel




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Message 29 of 43
3,426 Views

I am also receiving the same error...I use a non-Comcast email as my Xfinity login, but was told I have to use my Comcast login.  I called and was told my correct Comcast username to use.  I reset my password...and when I logged in I made sure to just use the first part of the email (not @comcast.net) but I still am receiving the authorization error.

 

Help!

 

Steve

Posted by
Official Employee

Message 30 of 43
3,404 Views

Hi mbpros - 

 

I'd like to help look into this for you.  To pull up your account, I need some more information.  I will private message you for more information.  You can access your Private Messages by clicking the envelope icon in the upper right hand corner of each forums page.

 

Thanks,

 

Rachel




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Message 31 of 43
2,842 Views

i get this same error msg with xfinity home. I have the service, I am looking at it.  I changed my password 2x on the mobile app; and the response on the app is still:

 

"authorization error please sign in with the email that you provided at the time xfinity home was installed.  "

eric

Posted by
Official Employee

Message 32 of 43
2,823 Views

Hi erloft -- 

 

 

I'd like to private message you to confirm the email address you are using to sign in.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
Visitor
Message 33 of 43
2,475 Views

I am also have this probelm for my xfinity app.

Posted by
Official Employee

Message 34 of 43
2,434 Views

Hi bignicb314 -- 

 

I pulled up your account & do not see active Xfinity Home service.  The Xfinity Home security app is only for current subscribers of this service.  This is the source of your error.

 

Thanks,

 

Rachel




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Message 35 of 43
1,185 Views

I am having the same issues with logging in with my credentials. Same error code as these folks, 43401. Also tried reinstalling, no dice.

Posted by
Official Employee

Message 36 of 43
1,152 Views

Hi cirrusminor72 -- 

 

I pulled up your account & see what is likely causing the sign in error.  I will private message you with more information!  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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Message 37 of 43
1,061 Views

I'm having the same issue...error 43401.  Xfinity Home app logs in on my Samsung phone, but not on my Samsung tablet.

Posted by
Official Employee

Message 38 of 43
990 Views

Hi rb748 -- 

 

I pulled up your account & see what is likely causing the sign in error.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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Message 39 of 43
795 Views
I'm having this error as well.
Highlighted
Posted by
Official Employee

Message 40 of 43
766 Views

Hi Shadowrunner340 -- 

 

After pulling up your account, I see what is likely causing the sign in error.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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Message 41 of 43
323 Views
Having same issue. Called technical support. Was suppose to get phone call back but never did. Please help!
Posted by
Official Employee

Message 42 of 43
287 Views

Hi Curt2155 -- 

 

 

I'd like to private message you for more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 43 of 43
188 Views
I am having the same error code. My system was just set up and the tech is still here and he is also stumped.