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Xfinity home app error 43401

New Poster

Xfinity home app error 43401

I keep getting this error and cannot get logged in. I've uninstalled and reinstalled the app with no luck. Can anyone help me with this?
Official Employee

Re: Xfinity home app error 43401

Hi audreyweekley -- 

 

Sorry you are experiencing issues with the app.  I have opened up a ticket on your behalf to investigate the source of the error & will follow up with you here. 

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

Hi Rachel.

I was able to get logged into the mobile app so thank you. However the other user on my account username phildaniel is still getting the same error. Can his login be fixed or do we both just need to use my login?

Thank you.

Audrey
Official Employee

Re: Xfinity home app error 43401

Hi Audrey - 

 

At this time only the primary username that was provisioned with your Xfinity Home account may log into the mobile app.  We are working on multiple sign on in the future.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I'm a Comcast technician and I'm having the same issue with the error code 43401. I have Uninstalled and reinstalled and I still get the error periodically when I login.
New Poster

Re: Xfinity home app error 43401

Hi, I'm getting the same error trying to log in. Any help will be appreciated
New Poster

Re: Xfinity home app error 43401

I'm having the same issue with the error code 43401. I have Uninstalled and reinstalled and I still get the error when I login.
Official Employee

Re: Xfinity home app error 43401

Ivanmartin07 - 

 

I pulled up your account & believe you are using the correct credentials to log in.  I see you are receiving 43401 & 43400 errors & would like to add your username to a ticket I have already opened to investigate this error.  

 

I will follow up with you via the forums.

 

Thanks, 

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

Mrhrphillips - 

 

I pulled up your account & it appears you have disconnected your service.  If you believe this is in error, please contact billing.

 

Thanks!

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

Jamalmoreau - 

 

I will private message you.

 

Thanks, 

 

Rachel




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New Poster

Re: Xfinity home app error 43401

Any solution? I have this error for long time a go.
New Poster

Re: Xfinity home app error 43401

I am also getting this error code.
Official Employee

Re: Xfinity home app error 43401

Hi Fernandog9 - 

 

When I pull up your account, I don't see Xfinity Home security as part of your current services.  Are you a current subscriber of this service? 

 

Thanks,

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

Hi denlom - 

 

I pulled up your account & have opened a ticket on your behalf so a tech can reach out to you directly.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I keep getting error43401 when trying to log into xfinity home. Have Uninstalled and reinstalled but to no avail. Please help
Official Employee

Re: Xfinity home app error 43401

 Hi Anon612131 - 

 

I pulled up your account & believe you may be signing in with an email address not associated with your Xfinity Home security account.

 

I've private messaged you with this address.

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app error 43401

Where do I found this private message
Regular Visitor

Re: Xfinity home app error 43401

Getting same error
Official Employee

Re: Xfinity home app error 43401

Anon612131 - 

 

You can access your private messages in the upper right hand corner of any forums page.  The icon looks like an envelope & will have a red badge with a number when you have unread messages.

 

Thanks,

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

Hi mloera83 - 

 

I pulled up your account & see some recent changes.  It looks like you have changed your service to Triple Play, which does not include Xfinity Home.  Please contact billing if you would like to make any additional changes.

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app error 43401

It service sucks! I have had problems for the last 2 months constantly losing internet/tv/phone. I had it security system installed and now all I've done is increased my problems. Now my tv/phone/Internet and Home app are all randomly useless. How do I cancel all my services? You guys blow! Did I mention that my outside cable line has been left unburried by you for over a month? Who are your bosses and how do I contact them? I am so done with your crappy company and service.
New Poster

Re: Xfinity home app error 43401

I am also getting this error message. I know for a fact the username and password I am entering is correct on my account

Official Employee

Re: Xfinity home app error 43401

Hi lp247 - 

 

I pulled up your account and do not see active Xfinity Home Security service.  Are you a current subscriber of this service?

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I am currently having the exact same problem. I uninstalled and installed the app and still get the message. I also tried to change my password and couldn't get that to work. Help please! Thank you.
New Poster

Re: Xfinity home app error 43401

 
Official Employee

Re: Xfinity home app error 43401

Hi Chavez45 - 

 

I pulled up your account & would like to confirm the email address you are using to sign in.  I will private message you.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I am getting the same message and it was fine last night when I set the alarm.
Official Employee

Re: Xfinity home app error 43401

Hi Chatterton - 

 

I'd like to private message you for more information.

 

Thanks,

 

Rachel




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Regular Visitor

Re: Xfinity home app error 43401

I am also receiving the same error...I use a non-Comcast email as my Xfinity login, but was told I have to use my Comcast login.  I called and was told my correct Comcast username to use.  I reset my password...and when I logged in I made sure to just use the first part of the email (not @comcast.net) but I still am receiving the authorization error.

 

Help!

 

Steve

Official Employee

Re: Xfinity home app error 43401

Hi mbpros - 

 

I'd like to help look into this for you.  To pull up your account, I need some more information.  I will private message you for more information.  You can access your Private Messages by clicking the envelope icon in the upper right hand corner of each forums page.

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app error 43401

i get this same error msg with xfinity home. I have the service, I am looking at it.  I changed my password 2x on the mobile app; and the response on the app is still:

 

"authorization error please sign in with the email that you provided at the time xfinity home was installed.  "

eric

Official Employee

Re: Xfinity home app error 43401

Hi erloft -- 

 

 

I'd like to private message you to confirm the email address you are using to sign in.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Visitor

Re: Xfinity home app error 43401

I am also have this probelm for my xfinity app.

Official Employee

Re: Xfinity home app error 43401

Hi bignicb314 -- 

 

I pulled up your account & do not see active Xfinity Home service.  The Xfinity Home security app is only for current subscribers of this service.  This is the source of your error.

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I am having the same issues with logging in with my credentials. Same error code as these folks, 43401. Also tried reinstalling, no dice.

Official Employee

Re: Xfinity home app error 43401

Hi cirrusminor72 -- 

 

I pulled up your account & see what is likely causing the sign in error.  I will private message you with more information!  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I'm having the same issue...error 43401.  Xfinity Home app logs in on my Samsung phone, but not on my Samsung tablet.

Official Employee

Re: Xfinity home app error 43401

Hi rb748 -- 

 

I pulled up your account & see what is likely causing the sign in error.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I'm having this error as well.
Highlighted
Official Employee

Re: Xfinity home app error 43401

Hi Shadowrunner340 -- 

 

After pulling up your account, I see what is likely causing the sign in error.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

Having same issue. Called technical support. Was suppose to get phone call back but never did. Please help!
Official Employee

Re: Xfinity home app error 43401

Hi Curt2155 -- 

 

 

I'd like to private message you for more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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New Poster

Re: Xfinity home app error 43401

I am having the same error code. My system was just set up and the tech is still here and he is also stumped.
New Poster

Re: Xfinity home app error 43401

I am having the exact same use. Where we can log in from one phone with the app but not my app
New Poster

Re: Xfinity home app error 43401

Hi, getting Authorization errors on my ipad air and Android phone when i try to get into the Xfinity home App. says i am already logged in as so&so @comcast .ne tplease sign in with the email you provided at the time Xfinity Home was installed 

New Poster

Re: Xfinity home app error 43401

Hello Audrey, I am getting the same error message and have done the same with reinstalling the app multiple times

New Poster

Re: Xfinity home app error 43401

Hi Rachel

 

 

I got your name wrong

 

Official Employee

Re: Xfinity home app error 43401

Hi Wildavsfan10 -- 

 

I responded to your Private Message with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

HI wolverine72w -- 

 

I pulled up your account & see that this is due to a billing issue.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Official Employee

Re: Xfinity home app error 43401

duckwack -- 

 

I pulled up your account and don't see active Xfinity Home Security service.  The Xfinity Home app is only for active subscribers of this service.  Please let me know if you believe this to be in error.

 

Thanks!

 

Rachel




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