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Xfinity home app crashes immediate after opening on iPhone 6 8.4.1

New Poster

Xfinity home app crashes immediate after opening on iPhone 6 8.4.1

Even after deleting and reinstalling it doesn't work. Has worked fine for 3 months.
Official Employee

Re: Xfinity home app crashes immediate after opening on iPhone 6 8.4.1

Hi mcfarl34 - 

 

I pulled up your account & am no longer seeing this issue on my end.  Are you still experiencing this issue?

 

Thanks,

 

Rachel




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New Poster

Re: Xfinity home app crashes immediate after opening on iPhone 6 8.4.1

Hi it opens now but I get connectivity errors frequently that I did not give et before.
Official Employee

Re: Xfinity home app crashes immediate after opening on iPhone 6 8.4.1

Hi mcfarl34 - 

 

I've opened a ticket on your behalf to investigate the issues you are experiencing.

 

Thanks!

 

Rachel




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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Was your question answered?
Mark it as a solution!solution Icon