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Xfinity Home app latest update crashes iPad when accessing the cameras

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Regular Visitor

Xfinity Home app latest update crashes iPad when accessing the cameras

The latest update from 1/23/18 to the Home app crashes when I access the cameras, it worked perfectly for years before that.  I'm on iOS 9.3.5 which currently is the latest version for my iPad.  The new version states it needs iOS 10 or later.  Any way to get the older version back, or fix the new version? 

Accepted Solution

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

ThumperTwice, glad the app update corrected your issues. Please post again if you need anything else. 

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Official Employee

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

 

ThumperTwice, 

 

I'll reach out to our app teams about these app crashes when accessing your cameras. Please send me your full name and phone number via private message for help. 




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Official Employee

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

ThumperTwice, glad the app update corrected your issues. Please post again if you need anything else. 




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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon