Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,502

members

1,615

online

29,980

topics

Top

Xfinity Home app latest update crashes iPad when accessing the cameras

ANSWERED
Highlighted
Regular Visitor

Xfinity Home app latest update crashes iPad when accessing the cameras

The latest update from 1/23/18 to the Home app crashes when I access the cameras, it worked perfectly for years before that.  I'm on iOS 9.3.5 which currently is the latest version for my iPad.  The new version states it needs iOS 10 or later.  Any way to get the older version back, or fix the new version? 

Accepted Solution

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

ThumperTwice, glad the app update corrected your issues. Please post again if you need anything else. 

View answer in context
Official Employee

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

 

ThumperTwice, 

 

I'll reach out to our app teams about these app crashes when accessing your cameras. Please send me your full name and phone number via private message for help. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Xfinity Home app latest update crashes iPad when accessing the cameras

ThumperTwice, glad the app update corrected your issues. Please post again if you need anything else. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 429 views
  • 0 kudos
  • 2 in conversation