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Xfinity Home app for android stopped working...

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New Poster

Xfinity Home app for android stopped working...

when I tap the app it says "restart app", "close app' or "send report". I un-installed, re-installed several times today (3/1318), but no luck. It worked totally fine yesterday (and for the last several years). HELP!

Accepted Solution

Re: Xfinity Home app for android stopped working...

We released an app update today that we believe will correct this issue.  Can you please make sure you are using 9.6.11 & let me know if you continue to experience this issue?

 

Thanks!

 

Rachel

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Official Employee

Re: Xfinity Home app for android stopped working...

mercdog78 -- 

 

Thanks for reaching out & letting us know.  I've pulled up your account & have shared with our engineering team.  We've made a change on our end, can you please try uninstalling/reinstalling the app now?

 

Thanks!

 

Rachel


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New Poster

Re: Xfinity Home app for android stopped working...

Nope, didn't work. Same result Smiley Sad
New Poster

Re: Xfinity Home app for android stopped working...

Mine stopped working. I have an Android V20.
New Poster

Re: Xfinity Home app for android stopped working...

Same issue. I uninstalled and reinstalled the app today, 3/15/18, and it didn't fix anything. Never had a problem before. I'm using an Android OS, specifically a Samsung S8.
Official Employee

Re: Xfinity Home app for android stopped working...

We released an app update today that we believe will correct this issue.  Can you please make sure you are using 9.6.11 & let me know if you continue to experience this issue?

 

Thanks!

 

Rachel


Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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New Poster

Re: Xfinity Home app for android stopped working...

I installed 9.6.11 and everything is back to normal on my Samsung J3. Thanks for the resolution.
Official Employee

Re: Xfinity Home app for android stopped working...

mercdog78 -- 

 

Thanks so much for taking the time to let me know!  Please don't hesitate to reach out if you need troubleshooting help in the future.

 

Rachel


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New Poster

Re: Xfinity Home app for android stopped working...

My Apple five apps do not work no
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