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Xfinity Home app error 43401

New Poster

Xfinity Home app error 43401

App hasn’t worked in months. Rep couldn’t help and tried everything. Any ideas?
New Poster

Xfinity Home app error

I keep receiving the same error 43401. Tried calling customer support but rep had no idea what or how to help me. Did all the normal things I’ve read but don’t work. Any ideas out there.
Service Expert

Re: Xfinity Home app error 43401


rp9334 wrote:
App hasn’t worked in months. Rep couldn’t help and tried everything. Any ideas?

Did you search this forum?

http://forums.xfinity.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&fi...




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Service Expert

Re: Xfinity Home app error

http://forums.xfinity.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&fi...




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Official Employee

Re: Xfinity Home app error

rp9334 -- 

 

Thanks for reaching out.  I pulled up your account & made a change on my end.  Please try signing in now & let me know if you are successful.

 

If you are still not able to sign in, please send me a Private Message including the email address you are using to sign in.  You can send a Private Message to me be clicking on 'ComcastRachelH' & then 'Private Message Me.'

 

Thanks!

 

Rachel




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