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Xfinity Home app error 43401

Posted by
Visitor
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Message 1 of 35
3,670 Views
When attempting to sign into the mobile app for home security. It give me an error message saying I need to use the email from when I first signed up. Did that and still get same error. This has been going on for abt a week
34 REPLIES
Posted by
Official Employee

Message 2 of 35
3,665 Views

Kh1421 - 

 

I pulled up your account & see the source of your error.  I will Private Message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 3 of 35
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Hi Rachel- I'm having this issue as well. Getting error #43401 followed immediately by #43999. Can you please help?
Posted by
Official Employee

Message 4 of 35
3,286 Views

Hi Lastranjah - 

 

I pulled up your account & would like to private message you as well.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 5 of 35
3,269 Views

Good morning,

 

One day when I was pullnig into my parking spot I tried to disarm my home when it told me I was signed out and to sign back in. When I tried to sign back in I got the same error code referenced on this forum. My girlfriend tried on her app as well and received the same message. We only have 1 user name and password with Xfinity Home. I am able to log into the website without a problem...Only the mobile app. Please assist as soon as possible.

 

Thank you.

Posted by
Official Employee

Message 6 of 35
3,267 Views

Hi Rad_Dom --

 

I pulled up your account & see the source of the error is account related.  I will Private Message you with more information.  Private Messages can be accessed from any forums page by clicking on the envelope icon in the upper right hand corner of the page.

 

Thanks!

 

Rachel




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Posted by
Visitor
Message 7 of 35
3,219 Views

Rachel,

 

I too am receiving this error on the mobile app.  Can you assist?

 

Thanks

Posted by
Official Employee

Message 8 of 35
3,212 Views

Hi jrwalker13 -- 

 

I'd like to Private Message you to discuss!  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
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Message 9 of 35
3,146 Views
I'm getting this too, I can sign in online just fine, but im just trying to get a device taken off of my account but the xfinity home app won't let me log in, it just comes up with the same error
Posted by
Official Employee

Message 10 of 35
3,135 Views

Hi cmarsh808 - 

 

I pulled up your account & don't see active Xfinity Home security service.  The Xfinity Home app is only for active subscribers of this service.  Please let me know if you believe this to be in error.  

 

Thanks,

 

Rachel




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Message 11 of 35
3,013 Views
Im getting the same error message. Can you help please?
Posted by
Official Employee

Message 12 of 35
3,004 Views

Hi cledbetter3613 - 

 

I pulled up your account & will private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 13 of 35
2,976 Views

We recently had an issue where the home security system lost its network connectivity. When trying to restablish the user name and password we received error code 43401.  My husband's information works fine on his cell.  We both have the Android system on our cells.  I cannot restablish myself on my cell phone.

Posted by
Official Employee

Message 14 of 35
2,960 Views

Hi DG11 -- 

 

I'd like to help.  I pulled up your account & see successful sign ins from multiple devices.  I want to make sure I'm understanding the issue correctly -- can you confirm that you are using the same email address that your husband is to sign in?  And under that email address you are receiving the 43401s?

 

Thanks!

 

Rachel




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Posted by
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Message 15 of 35
2,710 Views

Help!!!! I keep getting the same error 43401......Very frustrating as a new customer for this to be happening already.  Can someone please help me?  Thanks in advance.

Posted by
Official Employee

Message 16 of 35
2,701 Views

Hi jdagsxr -- 

 

I'd like to private message you to confirm you are signing in with the correct email address.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel




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Message 17 of 35
2,582 Views

Rachel,

 

I too am receiving this error on my mobile app. Assuming an issue with my account settings.  Are you able to assist, please?

 

Thanks,

David

Posted by
Official Employee

Message 18 of 35
2,567 Views

Hi David - 

 

I pulled up your account & would like to confirm the email address you are using to sign in.  I will Private Message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel




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Message 19 of 35
2,447 Views
Rachel: still having trouble with app and computer access, Carolyn tried to fix on thu but still get errors 42500 and 43999
Posted by
Official Employee

Message 20 of 35
2,408 Views

Hi subpargolfer -- 

 

I pulled up your account again & see that Carrie escalated your ticket.  She & I will both continue to monitor the ticket & reach out to you with information.

 

Thanks!

 

Rachel




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Message 21 of 35
2,383 Views
My mom is having the same problem, We have the same phones and she is getting the error message,but it works on mine phone.
Posted by
Official Employee

Message 22 of 35
2,362 Views

Hi nulldoll_83 -- 

 

I pulled up the account & see the errors your Mom is receiving.  At this time, Xfinity Home only supports sign in with one email address per account.  You and your Mom will have to log into the XH mobile app using the same email address.  Please let me know if you would like to switch which email address is used for the XH account & I can update that for you.

 

Thanks!


Rachel




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Message 23 of 35
2,285 Views
I'm having a similar issue except it says 43403 and it says session error.
Posted by
Official Employee

Message 24 of 35
2,270 Views

Hi Pennymead -- 

 

I pulled up your account & see successful sign in activity.  Are you still experiencing this issue?

 

Thanks!

 

Rachel




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Posted by
Visitor
Message 25 of 35
2,200 Views
Hi Rachel I'm having the same issue in regards to error 43401
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Message 26 of 35
2,186 Views
I have been getting the same error message also
Posted by
Official Employee

Message 27 of 35
2,171 Views

Hi turner_monique & seadaddy -- 

 

I pulled up both of your accounts & do not see active Xfinity Home service.  To use the Xfinity Home app, you must be a current subscriber of the Xfinity Home security & home automation service.  This is the source of the error.

 

Thanks!

 

Rachel




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Message 28 of 35
1,503 Views
I'm having this same issue.
Posted by
Official Employee

Message 29 of 35
1,491 Views

Hi bok777 -- 

 

To look into this issue, I need more information from you.  I will Private Message you -- PMs can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page!

 

Thanks!

 

Rachel




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Message 30 of 35
1,400 Views

I am having the same issue as well! Havent been able to log in at all this month!

Posted by
Official Employee

Message 31 of 35
1,359 Views

Hi Hil-Brent --

I will Private Message you with more information -- PMs can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page!

Thanks!

Rachel




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Posted by
Visitor
Message 32 of 35
1,051 Views
I am having the same issue with my account, could you please help.
Posted by
Official Employee

Message 33 of 35
1,038 Views

Hi Michaelgraham30 -- 

 

I pulled up your account & would like to private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
Visitor
Message 34 of 35
895 Views
I can't acces to my account in my app every time just i'ts the error 43401
Posted by
Official Employee

Message 35 of 35
794 Views

Salvador7069 - 

 

I pulled up your account & believe I see the source of your error.  I will Private Message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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