Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,447

members

943

online

36,217

topics

Top

Xfinity Home Smartphone app security??

New Poster

Xfinity Home Smartphone app security??

If I select the save password, on Xfinity home smartphone app, there is no security measure during reopening up the app. It takes me straight to the control menu. Other security company app, which I have used requires to use "touch id" on my iphone each time, I reopen the app. Just in case, my phone is lost now, anyone can control my settings. I would definitely ask the Developer team to look into it. Thank you

Official Employee

Re: Xfinity Home Smartphone app security??

Smart_shopper --

 

Correct - if you select "Keep Me Signed In," taking you directly into the app without entering your credentials is intended behavior.  We appreciate you reaching out with feedback on alternative methods of authorization.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 585 views
  • 0 kudos
  • 2 in conversation