Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,341

members

4

online now

1,953,179

discussions

Top

Xfinity Home Mobile App

New Poster

Xfinity Home Mobile App

The Xfinity Home Mobile App does not that my ID and Password and it is a problem I have been rying to resolve for sometime now.  All of the other Xfinity Apps tale my ID and password which is the same for all.  Please advice how I can get this corrected or I will have to cancel this service.  Thank you,  Alan Harris

Official Employee

Re: Xfinity Home Mobile App

Hi,

 

What is the error you are seeing? Can you please confirm what color app icon? What is your username?

 

Thanks,

Shannon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Xfinity Home Mobile App

Shannon

 

The app is one downloaded from your site for Iphones, it is Black and White and says Xfinity Home the error I keep getting is 23008.  My IPhone is a 5S and this started after I did an IPhone update.  All other Xfinity services take the AlanHarris05 with the assigned password.  I spoke with a tech and he suggested I delete app and download again, which I did.  Can you help?

 

Thanks

Alan

Official Employee

Re: Xfinity Home Mobile App

Hi,

 

I'm sorry for the confusion. You should be using the app with the black app icon. The one with the white icon is Comcast Labs and is not for production use but testing purposes. 

 

If you download the black app icon this should fix your issue. Let me know!

 

Thanks,

Shannon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Xfinity Home Mobile App

Shannon I'm having trouble with my system it's not letting me sign in. As soon as I open the app the error code 43500 pops up. Yes it's the new black icon. I also found there in barely any cellular connection. When I test connection a red X shows up.
Official Employee

Re: Xfinity Home Mobile App

Hi,

 

I see the error in your account and am opening a ticket. A Comcast representative will be contacting you soon.

 

Shannon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Xfinity Home Mobile App

I have spent hours on the phone with comcast trying to resolve this issue...I am ready to pull the whole system out and put it in he trash...I have downloaded the app many times and nothing...I have a hard time understanding how comcast is not aware of the error 23008 on their app with the iPhone...I have been a comcast customer for many years and I can't find a resolution anywhere for this...
Regular Visitor

Re: Xfinity Home Mobile App

smart phone keeps coming up with invalid password. how to change password

Official Employee

Re: Xfinity Home Mobile App

Hi,

 

What error code are you seeing? What color icon is your app?

 

Thanks,

Shannon

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon