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Upon returning home from trip, attempted to use mobile ap to disarm system and turn off rules. After 3-4 times logging out and back in (from mobile ap), system disarmed . However, I cannot turn off rules. Consequently, each time a door opens, I get a text message and/or pics via e-mail. Here's some info:
*When viewing from the master screen, all looks fine. Can see cameras, set temps on thermostats, etc.
*Ap will not pull up cameras. They're fine, though, because the cameras take pictures when a door is opened, and they're sent via e-mail.
*Cannot turn off rules. Get the Error 45408 within seconds after trying to turn off.
*Cannot adjust temperaturers or turn lights on or off from ap.
*Also cannot turn off rules via home/computer/laptop.
*Cannot delete the rules by going on line via home computer/laptop.
*Using iPhone 5S IOS 8.4.1
*Using Xfinity ap ver 22.214.171.124237
Hi tfhope -
I pulled up your account & opened a ticket on your behalf.
Comcast, why did this user get these issues in the first place. If we users should be aware of something we are doing wrong, and if we knew how to tell telephone support how to fix immediately, it would be a great help, rather than having to live with these issues until you see postings on this site and respond!
Happy to help. Please reach out if you have any issues in the future.
Rachael, I understand, but since Comcast knows all their users emails, reminders, tutorials, instructions...whatever you want to call 'communication' should be emailed to all users...we are totally on our own to fend for ourselves, and sometimes we get it right ( by accident), but when we can't, it's a living nightmare. Please see what you can do at the Corporate level! Thanks
Thanks for the feedback. We are actively working on improving the customer experience. Proactively sending communications out is something we can look into.