Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,924

members

746

online

36,155

topics

Top

Xfinity Home App

New Poster

Xfinity Home App

When I want to sign in xfinity Home app i am told I am already sign in with my
COMCAST email. When I try to go ahead I am asked to sign with [the wrong email address] but they don't give me the habilité to change for the email! How to log out from the HOME app and sign in with the right email

Official Employee

Re: Xfinity Home App

charlespisciott -- 

 

Thanks for reaching out.  I pulled up your account to take a look, but I do not see Xfinity Home service listed on your account.  The Xfinity Home Security app is only for active subscribers of this service.

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 350 views
  • 0 kudos
  • 2 in conversation