Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,748,024

members

25

online now

1,906,553

discussions

Back to Top

Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7.1.1

New Poster

Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7.1.1

A bout a week and half ago . Samsung pushed a software update on T-mobile Android phon 7.1.1

Xfinity home was working fine prior.

After the update, I can log in to the app, but when viewing live cam on Xigfinity Home, The app restart !!

T-Mobile TS tried to clear cash, that didn't work.

They had me call Samsung, They couldn't help.

Any work around ?

Help

 

Official Employee

Re: Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7

JJ64 --

 

I understand your frustration.  We are aware of an issue causing select models of devices to have trouble loading cameras. I was able to pull up your account & share with our engineering team.  We are actively working on a resolution & will provide more information when it is available.  

Thanks!

 

Rachel

 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 118 views
  • 0 kudos
  • 2 in conversation