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Xfinity Home App crashes using LIve Camera Feed

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Xfinity Home App crashes using LIve Camera Feed

Hello, the home app works fine when I do anything else. When I try to see the live camera feed on my Samsung Galaxy J7, the app crashes. I did see another post  that a tech stated that it was a known issue with my phone.

When will this issue be resolved? I have been waiting for it to be fixed for a while now.

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Official Employee

Re: Xfinity Home App crashes using LIve Camera Feed

 

DanV66 -- Have you tried uninstalling the app and then reinstalling? If you have and it hasn't changed, I'll need to reach out to the app teams. Please let me know. 

New Poster

Re: Xfinity Home App crashes using LIve Camera Feed

I have done that numerous times.

However, recenty I tried to view the live feed and I have good news to report. It is working now. 

For some reason the app tells me that my phone (Samsung Galaxy J7) is not able to get an HD picture from the Xfinity home camera but I'm ok with it. Its better than no live feed at all. 

Consider my problem solved.