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I am seeing an issue where my thermostat settings on the Xfinity Home App keep reverting back to 39 degrees. Luckily, it is not actually changing the actual thermostat settings on the actual thermostats - but it was very concerning when I first saw it happen. The settings are correct and do no automatically change on the touchscreen or on the online portal.
Is anybody else experiencing this?
Comcast- how do I fix this? It seems like to be an issue on the application side and not with any of my equipment at home...
Hi alexgeronimo, are you still having this issue with your thermostat? I'd like to take a deeper look into your account, Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
Hey GrantW. Sorry for the delayed response. Are you still having issues with your thermostat? If so, please send me a private message by clicking on my name, "ComcastChe" then click private message me. I'd like to review your account further.
In the body of this message please verify the first and last name of the account holder, and the street address associated with your services.
If you are still experiencing issues with your thermostat, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
I am sorry for the inconvenience. This was due to a bug in our app. The app was incorrectly displaying a thermostat temperature of 45 degrees, but the actual temperature set on the thermostat was not impacted.
This bug has been fixed in our latest release. Please upgrade to the latest version and let us know if you continue to experience this issue.
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