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XH Mobile App for Lights; Cannot control lights; getting error 317080

New Poster

XH Mobile App for Lights; Cannot control lights; getting error 317080

i can no longer control my lights using the XH Mobile App for my Android phone; my phone meets all specifications for its use; about a week ago, I started getting an error 317080 when I tried to turn the lights on using the mobile app.  Now it doesn't work.  I can control the lights only from the monitor that came with my home security system

Official Employee

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Hi memitchem - 

 

I've pulled up your account & opened up a ticket on your behalf.

 

Thanks,

 

Rachel




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New Poster

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

It wasn't my mobile app; it was my light modules; they sent a tech out and fixed it for me; no more problems; thanks

Official Employee

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Hi memitchem -

 

Thanks so much for coming back & letting me know how everything went.  Please don't hesitate to reach out if you have any further issues or concerns.

 

Thanks,

 

Rachel




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New Poster

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Hi got the same issues here. With the lights module also if someone open the door the sensors are not working. 

Official Employee

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Rodz70 - 

 

I apologize for the frustration that this has caused.  We’ve recently experienced an issue with the Xfinity Home mobile app.  We've been able to restore service. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly.

 
Thanks,
 
Rachel



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New Poster

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Thank you Rachel I got it fixed,  I call customer service and  update the system and it works.

 

Thanks 

Official Employee

Re: XH Mobile App for Lights; Cannot control lights; getting error 317080

Rodz70 - 

 

Thank so much for reaching out & letting me know.  If you need any troubleshooting help in the future, please feel free to post here!

 

Thanks,

 

Rachel




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