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XH App and Web Portal access

Official Employee

XH App and Web Portal access

We’re currently experiencing an issue with the Xfinity Home service that is impacting the mobile applications and subscriber portal.  Users may find that they are not able to perform activities within the application.  We are working to restore service as soon as possible and will provide an update once we have the issue resolved.





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Official Employee

Re: XH App and Web Portal access

We believe to have found the source of the recent issues.  I am checking back into accounts that posted during this period & following up with any customers who are still experiencing issues.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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