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Will not allow me to sign into Xfinity Home Mobile App

New Poster

Will not allow me to sign into Xfinity Home Mobile App

I am using a Samsung S6 edge phone. I just installed the XF-Home app and it is not allowing me to sign in using my credentials. It loops for about 30-60 seconds then tells me to try again. I was previously using the app flawlessly with my previous android device.

Official Employee

Re: Will not allow me to sign into Xfinity Home Mobile App

Hi EZ1055 - 

 

I'd like to private message you to confirm some account information.

 

Thanks!

 

Rachel


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We ask that you post publicly so people with similar questions may benefit.
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New Poster

Re: Will not allow me to sign into Xfinity Home Mobile App

I am having the same problem. Help please!!!
Official Employee

Re: Will not allow me to sign into Xfinity Home Mobile App

Hi clksmith09 - 

 

To troubleshoot your issue, I need to be able to pull up your account.  I am private messaging you for more information.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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