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Will not allow me to sign into Xfinity Home Mobile App

New Poster

Will not allow me to sign into Xfinity Home Mobile App

I am using a Samsung S6 edge phone. I just installed the XF-Home app and it is not allowing me to sign in using my credentials. It loops for about 30-60 seconds then tells me to try again. I was previously using the app flawlessly with my previous android device.

Official Employee

Re: Will not allow me to sign into Xfinity Home Mobile App

Hi EZ1055 - 

 

I'd like to private message you to confirm some account information.

 

Thanks!

 

Rachel




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New Poster

Re: Will not allow me to sign into Xfinity Home Mobile App

I am having the same problem. Help please!!!
Official Employee

Re: Will not allow me to sign into Xfinity Home Mobile App

Hi clksmith09 - 

 

To troubleshoot your issue, I need to be able to pull up your account.  I am private messaging you for more information.

 

Thanks!

 

Rachel




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon